FAQs

Frequently asked questions

Quick answers to the things people ask us most. If your question isn't here, the support team responds within three minutes, 24/7.

Click Get Started on any page, enter your email, and verify it through the link we send. After that you'll set up two-factor authentication and connect a payment method. The whole flow takes under two minutes for most users; identity verification (KYC) takes longer in some jurisdictions.

200+ coins across major chains — Bitcoin, Ethereum, BNB, Solana, XRP, Cardano, Dogecoin, Litecoin, Polkadot, Avalanche, plus a wide selection of stablecoins (USDT, USDC) and L2 tokens. The full live list is on the Markets page.

0.1% spot maker / 0.2% spot taker by default, decreasing on a tier schedule based on 30-day volume. Withdrawal fees vary by network — for fast L2 chains they're a few cents; for Bitcoin mainnet they reflect the current mempool rate.

Customer funds are held in segregated accounts. The majority of crypto reserves sit in geographically distributed cold storage with multi-sig key custody; only a small operational float lives in hot wallets. Withdrawals require multi-factor authentication and are subject to address-allowlist controls if you opt in.

Yes — REST and WebSocket APIs are available for spot and margin. Generate an API key from your account settings, scope it to read-only or trade-enabled, and optionally restrict it to a list of IP addresses. Full documentation is in the API portal.

There's no minimum deposit. Trading minimums depend on the pair — typically around $1 worth of the base asset. Network fees apply on incoming transfers, so very small amounts may not be economical to deposit.

Sell to USD or USDT, then choose Withdraw → Bank transfer. SEPA, FPS, ACH and SWIFT are supported depending on your country. SEPA and FPS clear same-day during business hours; SWIFT typically takes 1–3 working days.

We operate in 150+ countries. Some products (margin, derivatives) are restricted in specific jurisdictions for regulatory reasons. The signup flow checks your country and shows you exactly which features are available.

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